Data Security Policy
At chinaecotea, we take the security of your personal and financial information very seriously. This Data Security Policy outlines the measures we implement to protect your data and ensure that your experience on our website is secure.
By using our website, you agree to the practices outlined in this policy. We are committed to safeguarding your privacy and ensuring that your personal information is safe and protected from unauthorized access, use, or disclosure.
1. Encryption and Secure Transmission
We use industry-standard encryption technology, such as SSL (Secure Socket Layer), to encrypt sensitive data during transmission. This means that any personal information (including payment details) you share with us is securely transmitted over the internet, protecting it from unauthorized access during the transfer process.
2. Payment Security
When you make a purchase on chinaecotea, your payment information is processed through trusted, third-party payment processors (such as PayPal and Stripe), who comply with PCI DSS (Payment Card Industry Data Security Standards). These processors have their own robust security measures to protect your financial information.
We do not store any of your payment details on our servers. All payment processing is handled by these third-party providers, ensuring that your financial information is securely managed and protected.
3. Data Storage and Access
We take necessary precautions to ensure that the data we collect from you is securely stored. Our servers are equipped with advanced security protocols, including firewalls, intrusion detection systems, and encryption, to prevent unauthorized access and safeguard your information.
Access to your personal data is restricted to authorized personnel only. All employees and third-party partners who have access to your data are bound by confidentiality agreements and are required to comply with strict security practices.
4. Secure Account Access
To protect your account and personal information, we encourage you to create a strong, unique password for your chinaecotea account. We recommend using a combination of letters, numbers, and special characters to make your password more secure. You should also avoid using the same password across multiple websites.
If you suspect that your account has been compromised, please contact us immediately at service@chinaecotea.com, and we will assist you in securing your account.
5. Data Minimization and Retention
We only collect the data necessary to fulfill your orders and improve your shopping experience. We do not store unnecessary personal information. Once we no longer need your data to provide services or comply with legal obligations, we will securely delete or anonymize it.
For example, we do not retain payment card information after the transaction is completed, and we retain customer order history only for as long as needed to process returns, exchanges, or warranty claims.
6. Third-Party Security
We work with third-party service providers, including payment processors, shipping carriers, and marketing partners. While we select trusted vendors that adhere to high security standards, we recommend that you review their individual security and privacy practices as well.
chinaecotea does not share your personal data with third parties for marketing purposes without your explicit consent. We only share the necessary information to complete transactions, such as shipping addresses with our logistics partners, and payment details with our payment processors.
7. Fraud Prevention
To protect both our customers and chinaecotea from fraud, we use advanced fraud detection systems to monitor transactions. These systems check for unusual or suspicious activity, such as multiple failed payment attempts or mismatched billing information, and may require additional verification before processing an order.
If we detect suspicious activity, we may contact you to confirm the transaction and prevent fraudulent purchases.
8. Data Breach Notification
While we take every possible precaution to protect your data, in the unlikely event of a data breach, we will notify affected users promptly. Our notification will include details about the breach, the type of information affected, and steps we recommend you take to protect yourself.
We will also work with relevant authorities and industry experts to minimize the impact of the breach and take corrective action to prevent future incidents.
9. Your Responsibilities
While we take steps to protect your information, it's important for you to also take steps to ensure your own online security:
Always log out of your chinaecotea account when using shared or public devices.
Never share your password with others.
Use secure Wi-Fi networks when making purchases or accessing your account.
Be cautious of phishing emails and links that ask for personal information. chinaecotea will never request sensitive information via email.
10. Changes to Data Security Policy
We reserve the right to update or modify this Data Security Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website after any modifications, you accept the updated policy.
11. Contact Us
If you have any questions or concerns about the security of your personal information or if you suspect a breach of your account, please contact us immediately at:
Email: service@chinaecotea.com
Thank you for trusting chinaecotea with your personal and financial information. We are committed to providing you with a secure and protected shopping experience.