Privacy Policy
At chinaecotea, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and make purchases from our online store. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information that you provide to us when you use our website, place an order, or contact us. This may include:
Personal Identification Information: Name, email address, phone number, shipping address, billing address.
Payment Information: Credit card information, PayPal account details, or other payment methods.
Account Information: If you create an account with us, we collect your username, password, and order history.
Usage Data: Information on how you interact with our website, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect in the following ways:
To Process Orders: To process and fulfill your orders, including shipping and billing.
To Improve Our Services: To enhance your shopping experience and improve our website’s functionality.
To Communicate with You: To send you order confirmations, shipping updates, and promotional offers (if you have opted in).
To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
To Prevent Fraud: To detect and prevent fraudulent activity on our website.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of security measures to ensure your data is protected, including:
Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive information during transmission.
Secure Payment Processing: We use third-party payment processors (e.g., PayPal, Stripe) that comply with industry-standard security protocols.
Access Control: Only authorized personnel have access to your personal information.
Despite these efforts, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:
Shipping and Fulfillment: We share your shipping information with trusted carriers and logistics providers to deliver your order.
Payment Processing: We share payment information with secure third-party processors to process your transactions.
Marketing and Promotions: With your consent, we may share your information with third-party marketing platforms for email promotions or advertisements.
We ensure that any third parties we work with adhere to strict privacy and security standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us:
Remember your preferences and settings.
Improve website functionality and performance.
Analyze website traffic and usage patterns.
You can control cookie settings through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Your Rights and Choices
You have the right to:
Access: Request access to the personal data we hold about you.
Update: Correct any inaccurate or incomplete personal information.
Delete: Request the deletion of your personal information, subject to certain legal restrictions.
Opt-Out: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email.
If you would like to exercise any of these rights, please contact us at service@chinaecotea.com.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website after any modifications, you accept the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: service@chinaecotea.com
Thank you for trusting chinaecotea with your personal information. We are committed to protecting your privacy and ensuring a secure and positive experience on our website.