Shipping Policy
At chinaecotea, we are committed to providing a seamless and reliable shipping experience. Our goal is to get your tea products to you as quickly and safely as possible. Please read the details below for information about our shipping practices.
1. Shipping Locations
We offer shipping to select locations worldwide. We currently ship to the United States, Canada, and many other countries. To check if we ship to your location, please enter your shipping address during checkout.
If you are located outside of the regions we currently serve, feel free to contact our customer service team at service@chinaecotea.com, and we will do our best to accommodate your request.
2. Processing Time
Orders are typically processed within 1-2 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been successfully processed, along with tracking information if available.
3. Shipping Methods and Delivery Times
We offer several shipping methods to ensure your tea arrives in a timely manner. The delivery time will depend on the shipping method selected and your delivery location. Here are the common options:
Standard Shipping:
Delivery typically takes 5-15 business days depending on your location.
Expedited Shipping:
For faster delivery, we offer expedited shipping with an estimated delivery time of 3-10 business days.
International Shipping:
International shipping times vary depending on the destination country, but it generally takes between 7-21 business days.
Please note that shipping times are estimates and are not guaranteed. Delivery times may be affected by factors such as customs delays, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs depend on the size, weight, and destination of your order. The total shipping cost will be calculated at checkout. You will be able to review the shipping charges before completing your order.
We offer free standard shipping on all orders over $50 within the United States. For international orders, shipping fees will be calculated based on your delivery address.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment’s status through the carrier's website. If you do not receive a tracking number, or if you have any questions about your shipment, please contact us at service@chinaecotea.com.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or local regulations. If an item in your order cannot be shipped to your location, we will notify you via email and provide alternative solutions, such as substituting the item or issuing a refund.
7. Customs and Import Duties (International Orders)
For international orders, customs duties, taxes, and fees may be applied when the package reaches its destination country. These fees are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office for more information on potential duties or taxes before placing an order.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at service@chinaecotea.com. We will work with the carrier to resolve the issue and either replace the damaged item or issue a refund, depending on the circumstances.
Please keep the packaging and take pictures of the damaged item if possible, as this will help expedite the claims process.
9. Order Modifications and Address Changes
If you need to modify or update your order, such as changing the shipping address, please contact us as soon as possible. We may be able to make changes before your order is shipped. Once the order is in transit, we are unable to make changes to the address or shipping details.
10. Contact Us
If you have any questions or concerns about our shipping policies or need assistance with an order, please feel free to contact us at:
Email: service@chinaecotea.com
We appreciate your business and will do our best to ensure that your order arrives promptly and safely. Thank you for choosing chinaecotea for your tea needs!