Convenient and secure payment experience, ensuring the smooth completion of transactions 

To ensure a convenient and secure payment process when purchasing tea and related products, Dandong Huatao Culture Media Co., Ltd. has formulated the following payment policies, clearly defining the payment methods, procedures, and related precautions. 

Supported payment methods 
We support various internationally accepted payment methods to meet your different needs: 
International credit cards: including Visa, Mastercard, American Express, etc., during the payment process, you need to provide card number, expiration date, and security code, etc. All information is transmitted through encrypted channels to ensure security. 
PayPal: As a widely used third-party payment platform globally, you can complete the payment quickly through your PayPal account, without directly providing bank card information, further ensuring the safety of funds. 
Other methods: Depending on business development, we may gradually add other payment channels. Specific options can be viewed on the payment page when placing an order. 

Payment time and order confirmation 
After submitting an order on our website, you need to complete the payment within 24 hours. Otherwise, the order will be automatically cancelled to ensure the rational allocation of inventory resources. 
After successful payment, we will send you an order confirmation email within 1-2 working days, including order details, payment amount, and estimated delivery time, etc. If you do not receive the confirmation email after payment, please check your spam folder or contact us via email at service@chinaecotea.com to inquire. 

Exchange rate and fee explanation 
All product prices are marked in US dollars (USD), and during payment, the settlement will be made according to the real-time exchange rate corresponding to the payment method you choose. There may be a slight difference from the displayed amount on the order, and the specific amount will be based on the actual deduction by the payment platform. 
We do not charge additional fees, but your bank or payment platform may charge cross-border transaction fees, currency conversion fees, etc. The relevant fees are your responsibility and we recommend that you consult your issuing bank or payment platform for details. 

Payment security guarantee 
We use industry-leading encryption technology (such as SSL encryption) to protect your payment information, preventing illegal acquisition or tampering of information during transmission. 
We do not store your complete bank card information. All payment operations are completed through cooperative third-party payment institutions, which comply with international payment security standards (such as PCI DSS), providing multiple guarantees for your funds security. 

Refund processing 
If your order meets the refund conditions (such as product quality issues, wrong delivery, etc.), we will arrange a refund within 3-5 working days after confirming the refund application. The refund amount will be returned to your payment account in its original form. 
The refund arrival time depends on your payment method and the processing speed of your bank. It usually takes 7-15 working days. You can consult your issuing bank or payment platform for details. 

Invoice issuance 
If you need an invoice, please indicate relevant information (such as company name, tax number, etc.) when placing an order. We will issue an electronic invoice based on the information you provide and send it to you via email. 
The invoice amount is based on the amount you actually paid. If you need a paper invoice, you can contact us via email and we will arrange the mailing (you may need to bear the corresponding mailing costs). 
If you have any questions about payment, please contact us via emai:service@chinaecotea.com or phone + 86 15141500231. We will be happy to answer your questions.