Respect your privacy and abide by the protection commitment 

Dandong Huatao Culture Media Co., Ltd. (hereinafter referred to as "we") deeply understands the importance of privacy to you. This privacy policy aims to clearly explain how we collect, use, store, and disclose your personal information, as well as the relevant rights you enjoy, ensuring that you have full understanding and control over the handling of personal privacy during your interaction with us. 

Scope of application 
This privacy policy applies to all interactions you have with us through our official website, emails, phone calls, etc., including but not limited to purchasing tea products, seeking consultation services, participating in activities, etc., where you provide personal information. 
Collection of personal information 
The personal information we collect is mainly used to provide you with better tea sales and related services, specifically including: 
Identity information: such as the name you provide when registering an account or placing an order, for identity verification and order association. 
Contact information: including your email address, contact number, so that we can send you necessary information such as order confirmation, logistics updates, customer service responses, etc. 
Address information: the delivery address you provide, for accurate delivery of tea products to the location you specify. 
Transaction information: including your order details, payment records, etc., for completing transaction settlements, after-sales support, and financial reconciliation. 
Interaction information: the consultation content and feedback suggestions you provide when communicating with our customer service, to help us better understand your needs and improve services. 
We will not force you to provide personal information unrelated to the service. You have the right to choose whether to provide information beyond the necessary scope. 

Use of personal information 
We use your personal information only within the following legal limits: 
Carrying out transaction agreements with you, including handling orders, arranging deliveries, providing after-sales support, etc. 
Sending you important notifications related to the service, such as order status changes, logistics information updates, etc. 
With your consent, we will send you personalized tea recommendation, promotion activity information, and tea culture news. You can cancel such notifications through email or our official website at any time. 
For internal business analysis and service optimization, such as understanding customer preferences to improve product structure and enhance website user experience. 
Complying with legal requirements, or responding to legal inquiries or instructions from judicial authorities, regulatory agencies, etc. 

Disclosure of personal information 
Without your explicit permission, we will not disclose your personal information to any third party. However, the following circumstances are exceptions: 
To complete order delivery, providing necessary delivery information (such as name, address, phone number) to logistics service providers. Such providers must commit to keeping the information confidential and using it only for delivery purposes. 
To handle payment matters, providing necessary transaction information to third-party payment institutions. Such institutions must comply with international payment security standards and strictly protect your payment data. 
In accordance with legal requirements, judicial decisions, or administrative orders, information must be disclosed. 
For the protection of our legitimate rights and interests, to prevent fraud or in response to emergency situations (such as protecting your or others' personal safety), information disclosure may be necessary within a reasonable and necessary scope. 

Storage and protection of personal information 
Storage period: We will store your personal information for the shortest period necessary to achieve the purpose of information collection. For example, order-related information will be retained for a certain period (usually 3 years) to meet after-sales service and compliance requirements; information beyond the storage period will undergo anonymization processing or be securely deleted. Storage location: Your personal information is mainly stored on secure servers within China. Some of it may be temporarily processed in countries or regions that comply with data protection regulations (such as for international payments and logistics tracking), but all such processing will follow strict security standards. 
Protection measures: We employ multiple layers of security technologies and management methods to protect your information, including data encryption, firewall protection, access control, and regular security audits, to prevent unauthorized access, leakage, tampering, or damage to the information. At the same time, we will provide privacy protection training to our employees to ensure they strictly abide by the information confidentiality regulations. 

Your privacy rights 
According to applicable laws (including the California Consumer Privacy Act (CCPA) in the United States, etc.), you have the following privacy rights: 
Right to know: You have the right to inquire about the specific circumstances of the collection, use, and storage of your personal information. 
Right to correct: If you find that your personal information is incorrect, you have the right to request us to correct it promptly. 
Right to delete: In certain circumstances (such as when the information is no longer needed for the collection purpose, when you withdraw your consent, etc.), you have the right to request us to delete your personal information. 
Right to restrict processing: You have the right to request us to restrict certain processing behaviors of your personal information (such as when you question the accuracy of the information). 
Right to data portability: You have the right to request that we provide your personal information in a structured, machine-readable format to you or a third party designated by you (if applicable). 
Right to withdraw consent: If you previously agreed to our use of your information for specific purposes (such as personalized recommendations), you have the right to withdraw such consent at any time, and this withdrawal will not affect the legality of the information processing based on the consent. 
If you wish to exercise any of the above rights, you can contact us via email at service@chinaecotea.com. We will respond and handle your request after verifying your identity (usually within 30 working days). If you need to submit a written request, you can obtain the relevant form via the above email. 

Updates to the privacy policy 
We may revise this privacy policy based on changes in laws and regulations, business development needs, or technological advancements. Any updated policy will be published on the official website with the effective date noted. We recommend that you regularly review this policy to understand the latest privacy protection measures. If there are significant changes to the policy, we will notify you via email of the updated content. 

Contact us 
If you have any questions, suggestions, or complaints about this privacy policy, please contact our privacy protection manager via the following methods: 
Email: service@chinaecotea.com 
Telephone: +86 15141500231 
We will take your every feedback seriously and strive to provide you with satisfactory answers and solutions.