Terms of Service
Last Updated: 2025/12/03
Acceptance of Terms
• By accessing our website or placing an order, you agree to comply with and be bound by these Terms of Service.
• These terms apply to all users purchasing our tea-related products, including tea leaves, wellness teas, teaware, tea sets, and tea figurines, shipped from China to customers worldwide.
Products & Services
• We offer physical products only.
• All product descriptions, images, and pricing are provided for reference and may be updated without prior notice.
• We reserve the right to modify or discontinue any product or service at any time.
Orders & Payment
• All orders are subject to acceptance and availability.
• Prices are displayed in the applicable currency and do not include potential customs duties or import taxes.
• By submitting an order, you confirm that all provided information is accurate and complete.
Order Processing & Delivery
• Order processing time: 1–3 days after payment confirmation.
• Estimated delivery time: 7–10 days, depending on destination and customs clearance.
• Shipping origin: China.
• Shipping coverage: Worldwide.
• Shipping cost: Free shipping.
• Customers in remote areas may be required to pay additional shipping fees.
Customs, Duties & Taxes
• International shipments may be subject to customs duties, import taxes, or other fees imposed by local authorities.
• All customs-related charges are the responsibility of the customer.
• Delays caused by customs clearance are beyond our control.
Returns & Exchanges
• Returns and exchanges are accepted within 7 days of successful delivery.
• Items must be unused, undamaged, and returned in original packaging.
• Products that do not meet these conditions may not be eligible for return or exchange.
Refund Policy
• Approved refunds are processed within 1–7 business days after inspection.
• Actual refund completion time depends on the issuing bank or payment provider policies.
• All refunds are issued to the original payment method.
Shipping Fees
• Free shipping is offered for most destinations.
• Additional shipping fees may apply to remote areas based on actual logistics costs.
User Responsibilities
• Customers are responsible for providing accurate and complete shipping information.
• Any losses, delays, or additional fees caused by incorrect information or refusal to complete customs clearance are the customer’s responsibility.
Limitation of Liability
• We are not liable for delays, losses, or damages caused by events beyond our reasonable control.
• This includes, but is not limited to, customs inspections, carrier delays, or force majeure events.
Customer Support & Contact Information
• Phone: 15188682278
• Email: chinaecotea@163.com
• Service Days: Monday – Friday
• Service Hours: 9:00–18:00 (UTC+8)
• Our customer service team is available during service hours to assist with orders, shipping, returns, refunds, and general inquiries.