Warranty Policy
Last Updated: 2025/12/03
Policy Overview
This Warranty Policy applies to all orders of tea-related products, including Tea Leaves, Health & Herbal Teas, Teaware, Tea Sets, Tea Accessories, and Tea Ornaments, shipped from China to customers worldwide.
• Our warranty covers manufacturing defects and quality issues under normal use conditions.
Warranty Coverage
• We provide a 7-day warranty period starting from the date of delivery.
The warranty covers:
• Manufacturing defects
• Damage caused during shipping
• Incorrect items sent due to our error
• Eligible cases may qualify for replacement, exchange, or refund, depending on the situation.
Warranty Timeline Summary
• Order Processing Time: 1–3 days
• Estimated Delivery Time: 7–10 days
• Warranty Period: 7 days
• Refund Processing Time: 1–7 business days
• Shipping Fee: Free shipping
Items Not Covered by Warranty
The warranty does not cover:
• Damage caused by misuse, improper storage, or accidents
• Normal wear and tear
• Opened or consumed tea leaves or health teas
• Damage occurring after the 7-day warranty period
How to Request Warranty Service
To request warranty service:
• Contact customer support within 7 days of delivery
• Provide your order number and a clear description of the issue
• Submit photos or videos as requested for verification
• Unauthorized or incomplete claims may not be accepted.
Resolution Options
After verification, we may offer one of the following:
• Replacement of the product
• Exchange for the same or equivalent item
• Refund to the original payment method
• The final resolution is determined based on product condition and availability.
Shipping Costs for Warranty Claims
• Original orders include free shipping
• Return shipping costs are covered by us only if the issue is confirmed as a valid warranty case
• For remote areas, additional shipping fees may apply
Contact Information
For all warranty, replacement, or quality issue inquiries, please contact customer support:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)