Definition and Scope of Application
This service clause (hereinafter referred to as "the clause") is a legal agreement between Dandong Huatao Culture Media Co., Ltd. (hereinafter referred to as "we") and you (i.e., the user who uses our services) regarding the sales, delivery, and after-sales services of tea and related products. Please read this clause carefully before using our services. By placing an order, making payment, or accepting our services through the official website, you indicate that you have understood and agreed to all the contents of this clause.
This clause applies to all services provided by us, including but not limited to selling tea products through the official website, providing logistics delivery, after-sales services, and dissemination of tea culture information, covering all users within the United States.

Service Content and Standards
Product Sales: We guarantee that the tea products and related products sold are genuine, in compliance with China's tea export standards and relevant laws and regulations of the United States, and the product information (including origin, ingredients, shelf life, etc.) is true and accurate. If there are any changes, they will be updated on the official website in a timely manner.
Order Processing: After receiving your order and confirming payment, we will process it in accordance with the "Payment Policy" to ensure the accuracy of the order information and arrange for delivery within the promised time.
Logistics Delivery: We will provide transportation services according to the "Transportation Policy", ensuring the safe and timely delivery of products, and providing logistics tracking information for your inquiry.
After-Sales Service: We will provide after-sales service according to the "Return and Exchange Policy", "Warranty Policy" and other relevant regulations, to protect your legitimate rights and interests.
Information Services: We will provide tea-related information, event information, etc. through the official website, email, etc. You can choose whether to receive them based on your own needs.

Your Rights and Obligations
Your Rights:
Have the right to obtain products and services that match the description and quality standards;
Have the right to enjoy after-sales service according to this clause and related policies;
Have the right to query and correct your personal information, and can consult at any time if you have questions about data security and privacy protection;
Have the right to file complaints or suggestions through legal channels if you have objections to our services.
Your Obligations:
Provide true and accurate personal information (such as delivery address, contact information, etc.), and notify us in time if there is any change;
Pay the order amount in accordance with the "Payment Policy";
Comply with this clause and related policies, and shall not use our services for any illegal or criminal activities;
Properly keep your account information (if any), and be responsible for all operations conducted using this account.

Our Rights and Obligations
Our Rights:
Have the right to adjust product prices, inventory, and service content according to market conditions, and will announce the adjustments on the official website;
Process your personal information in accordance with the "Privacy Policy" to ensure the smooth provision of services;
If you violate this clause or related policies, we have the right to suspend or terminate the provision of services, and may pursue legal responsibility if necessary.
Our Obligations:
Provide you with high-quality and compliant products and services in accordance with this clause and related policies;
Take reasonable measures to protect your personal information and data security, and comply with the "Data Security" and "Privacy Policy" regulations;
Respond to your inquiries, complaints, and suggestions in a timely manner, and strive to solve problems that arise during the service process. 

Intellectual Property Rights
All content on our official website and related platforms (including but not limited to text, images, trademarks, logos, product designs, etc.) has intellectual property rights belonging to us or relevant rights holders, and is protected by copyright law, trademark law, etc. During the use of our services, you shall not infringe upon the above intellectual property rights. If you need to quote or use the relevant content, you must obtain our written permission in advance. Specific details can be referred to the "Copyright Policy".

Limitation of Liability

We will do our best to ensure the quality of our products and services. However, we will not be held responsible for service delays or product damages caused by force majeure (such as natural disasters, wars, changes in customs policies, etc.), but we will do our best to assist you in minimizing your losses. 
Consequences such as order errors or delivery delays caused by inaccurate, incomplete or untimely information provided by you shall be borne by you alone. 
Except as otherwise agreed in this clause and related policies, we shall not be liable for indirect losses (such as profit losses, expected income losses, etc.) suffered by you due to the use of services. 

Amendment and Termination of Terms 
We have the right to revise this clause in accordance with changes in laws and regulations, business development needs, etc. The revised clause will be published on our website and the effective date will be the date of publication. We recommend that you regularly review this clause. Your continued use of our services constitutes your consent to the revised clause. 
If you seriously violate this clause or related policies, we have the right to terminate the provision of services to you; you may also notify us at any time to terminate the use of services, but you shall bear the related expenses incurred. 

Applicable Law and Dispute Resolution 
This clause is governed by the laws of the People's Republic of China, and the relevant provisions of the United States laws and regulations concerning this service are also taken into account. Any dispute arising from this clause or related to this clause shall be resolved through friendly negotiation; if no agreement is reached through negotiation, either party has the right to file a lawsuit with the court having jurisdiction in the location of our company. 

Other 
This clause is the complete agreement between you and us regarding the services, replacing all previous oral or written agreements. If this clause is inconsistent with relevant policies (such as the "Return and Exchange Policy", "Payment Policy", etc.), the relevant policies shall prevail. 
If you have any questions about this clause, please contact us via email at service@chinaecotea.com or by phone at + 86 15141500231.