We look forward to communicating with you and providing you with personalized services. 

Whether you have questions about our tea products, suggestions for services, or want to learn more about Chinese tea culture, Dandong Huatao Culture Media Co., Ltd. is always ready to receive your contact. We will answer your questions with professionalism and enthusiasm, ensuring that every consultation you make receives a satisfactory response. 
Contact Information 

Email Communication 
Email Address: service@chinaecotea.com 
This is our most commonly used contact method. You can describe your problem, demand or suggestion in detail via email, and our customer service team will reply within 1-2 working days. To process your inquiries more quickly, please indicate your order number (if any) and contact information in the email. 

Telephone Consultation 
Contact Number: +86 15141500231 
If you have urgent matters to communicate, you can call this number to contact us. The consultation hours are Beijing time Monday to Sunday 8:00-23:00 (Eastern Time of the United States from Sunday to Saturday 20:00 - 9:00, Western Time of the United States from Sunday to Saturday 17:00 - 6:00). If you cannot be reached in time, we will call you back as soon as possible. Please leave a clear contact number. 

Guidelines for Common Inquiry Issues 
To improve communication efficiency, you can refer to the following guidelines to choose the more suitable communication method: 
For after-sales issues such as order status, logistics information, returns and exchanges, it is recommended to contact us via email and attach the order number and relevant screenshots. We will handle them more accurately for you. 
For inquiries about tea selection, brewing techniques, tea culture, etc., either email or phone consultation is acceptable. We will provide you with detailed answers and suggestions. 
If you want to establish business cooperation or purchase tea in bulk, please send your cooperation intention via email. Our business team will contact you. 

Feedback and Suggestions 
We highly value your feedback, which is the driving force for our continuous improvement. If you have any suggestions for our products, services or website, please let us know through the above methods. We will take each suggestion seriously and inform you of the improvement situation in due course. 

Office Address 
Company Address: Dandong City, Liaoning Province, China (Due to the need for international business communication, we do not accept on-site visits at present. In case of special circumstances, please make an appointment via email) 
No matter where you are in the world, as long as you love Chinese tea, we look forward to establishing contact with you, making tea fragrance the bond that connects us.