About Us
Last Updated: December 3, 2025
Company Name: Oriental Origin Tea Limited.
Company Address: UNIT 1307,BEVERLEY COMM CENTRE, 87-105 CHATHAM RD SOUTH, TSIM SHA TSUI HONG KONG
Social Credit Code: 91410102MAK1YLP651
Phone: 15188682278
Email: chinaecotea@163.com
We are a professional brand specializing in tea-related products, managed and operated by Oriental Origin Tea Limited.，dedicated to delivering high-quality items from China to customers worldwide.
Our product range includes:
• Tea leaves
• Wellness teas
• Teaware
• Tea sets
• Tea figurines
We are committed to authentic sourcing, strict quality control, and reliable international shipping, bringing traditional Chinese tea culture to customers around the world.
Order Processing & Shipping
Order Processing Time
• Orders are processed within 1–3 business days after payment confirmation.
• Processing includes order verification, product preparation, and packaging.
Estimated Delivery Time
• Estimated delivery time is 7–10 business days, depending on destination and customs clearance.
Shipping Origin & Destination
• Shipping Origin: China
• Shipping Destination: Worldwide
Shipping Cost
• We offer free shipping for most destinations.
• Additional shipping fees may apply to remote areas based on carrier costs.
Customs, Duties & Taxes
• International shipments may be subject to customs duties, import taxes, or other fees required by local authorities.
• All customs-related charges are the responsibility of the customer.
• Customs clearance times vary by country and are beyond our control.
Returns & Exchanges
• We accept returns and exchanges within 7 days of successful delivery.
To be eligible for a return or exchange:
• Items must be unused and undamaged
• Items must be returned in original packaging
Products that do not meet these conditions may not qualify for return or exchange.
Refund Policy
• Approved refunds are processed within 1–7 business days after returned items pass inspection.
• Refunds are issued to the original payment method.
• Actual refund timing depends on the customer’s bank or payment provider.
Customer Support
If you need assistance with orders, shipping, customs, returns, or refunds, please contact us:
• Phone: 15188682278
• Email: chinaecotea@163.com
• Service Days: Monday – Friday
• Service Hours: 9:00 – 18:00 (UTC+8)