Data Security Policy
Last Updated: 2025/12/03
Introduction
• We are committed to protecting the data security and privacy of our customers.
• This policy explains how we collect, store, protect, and use personal information related to orders, payments, shipping, and customer support.
• It applies to all tea-related products, including tea leaves, health & herbal teas, teaware, tea sets, tea accessories, and tea ornaments.
Data We Collect
We collect only the data necessary to process orders and provide services, including:
• Personal information (name, phone number, email address)
• Shipping information (delivery address, country, postal code)
• Order information (products purchased, order status)
• Payment confirmation data (no full card details are stored)
• All collected data is used strictly for order processing, delivery, returns, exchanges, and refunds.
How We Use Your Data
Your information is used to:
• Process and fulfill orders
• Arrange shipping and delivery
• Complete customs clearance documentation when required
• Handle returns, exchanges, and refunds
• Provide customer support and service updates
• We do not sell or misuse customer data.
Data Protection Measures
We implement reasonable security measures to protect your personal data, including:
• Secure servers and controlled access
• Encrypted data transmission where applicable
• Restricted internal access to authorized personnel only
• Regular system monitoring to prevent unauthorized access
• While we strive to protect all information, no online system can be guaranteed 100% secure.
Data Sharing & Disclosure
We may share limited data only when necessary with:
• Logistics providers for shipping and delivery
• Payment processors for transaction verification
• Customs authorities for customs clearance and compliance
• All third parties are required to handle data responsibly and securely.
Data Retention
• We retain customer information only for as long as necessary to complete order processing.
• Data may be retained to comply with legal and accounting requirements.
• Information may be used to resolve disputes related to returns, exchanges, or refunds.
• Data is securely deleted once it is no longer required.
Customer Rights
Customers have the right to:
• Request access to their personal data
• Request correction of inaccurate information
• Request deletion of eligible data, subject to legal obligations
• Requests can be submitted through customer support.