Last Updated: 2025/12/03
Introduction
• This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase our tea-related products, including tea leaves, wellness teas, teaware, tea sets, and tea figurines.
• All products are shipped from China to customers worldwide.
• By using our website or placing an order, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following personal data when you place an order or contact us:
• Name
• Shipping address
• Billing address
• Phone number
• Email address
• Order details
• Payment information (processed securely by third-party payment providers)
How We Use Your Information
Your personal information is used only for legitimate business purposes, including:
• Processing and fulfilling orders
• Managing order processing time of 1–3 days
• Arranging delivery with an estimated time of 7–10 days
• Handling returns, exchanges, and refunds
• Completing customs clearance
• Providing customer support
• Complying with legal and regulatory requirements
Data Protection & Security
• We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
• Sensitive payment information is handled exclusively by secure third-party payment gateways and is not stored on our servers.
Information Sharing
• We do not sell or rent your personal information.
• Your data may be shared only with the following parties when necessary:
• Logistics partners for shipping and delivery
• Payment providers for payment processing and refunds
• Customs authorities for customs clearance
• Legal authorities when required by law
• All third parties are required to protect your information and use it solely for agreed purposes.
Returns, Exchanges & Refunds Data
• Returns and exchanges are accepted within 7 days of delivery.
• Approved refunds are processed within 1–7 business days, depending on the issuing bank or payment provider policies.
• Relevant order information is used only to complete these processes.
Cookies & Tracking
• Our website may use cookies to improve user experience, analyze website traffic, and support order functionality.
• You may disable cookies through your browser settings, though some features may not function properly.
Your Rights
Depending on your location, you may have the right to:
• Access your personal information
• Request correction or deletion of your data
• Withdraw consent for data processing, where applicable
• Requests will be handled within a reasonable timeframe in accordance with applicable laws.
Shipping & Fees Notice
• Free shipping is offered for most destinations.
• For remote areas, additional shipping fees may apply based on actual logistics conditions.
Customer Support & Contact Information
For privacy-related inquiries or assistance with orders, shipping, returns, or refunds, please contact customer support:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)