Shipping Policy
Last Updated: 2025/12/03
Shipping Scope
• All products are shipped directly from China to customers worldwide.
• Our shipments mainly include tea leaves, wellness teas, teaware, tea sets, and tea figurines.
• All items are carefully packed to ensure safety and quality during international delivery.
Order Processing Time
• All orders are processed within 1–3 days after successful payment confirmation.
• Order processing includes order verification, product preparation, quality inspection, and packaging.
• Orders are not processed on weekends or public holidays.
Delivery Time
• Estimated delivery time is 7–10 days after dispatch.
• Delivery time may vary depending on destination country, customs clearance, and local carrier efficiency.
Shipping Fees
• Free shipping is provided for most destinations worldwide.
• For remote areas, additional shipping fees may apply based on actual logistics and carrier conditions.
Shipping Overview
• Shipping origin: China
• Order processing time: 1–3 days
• Estimated delivery time: 7–10 days
• Shipping cost: Free shipping
• Service coverage: Worldwide
Customs, Duties & Clearance
• International shipments may be subject to customs duties, import taxes, or other fees imposed by local authorities.
• All customs-related charges are the responsibility of the customer.
• Customs clearance time is determined by the destination country and is beyond our control.
Failed Delivery & Address Accuracy
• Customers are responsible for providing accurate and complete shipping information.
• Failed deliveries caused by incorrect addresses, incomplete information, or refusal to clear customs may result in additional shipping costs or delays.
Related Returns & Refunds
• Returns and exchanges are accepted within 7 days of successful delivery.
• Approved refunds are processed within 1–7 business days, depending on the issuing bank or payment provider policies.
Customer Support
For assistance with orders, shipping, delivery tracking, customs, returns, or refunds, please contact customer support:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)
Policy Updates
• We reserve the right to update or modify this shipping policy at any time.
• Any changes will take effect immediately upon publication.
Thank you for choosing our tea products and trusting us with your international shipping experience.