FAQ
Last Updated: 2025/12/03
1. What products do you sell?
• We specialize in tea-related products, including tea leaves, health & herbal teas, teaware, tea sets, tea accessories, and tea ornaments.
• All products are carefully inspected before shipment.
2. Where are your products shipped from?
• All goods are shipped from China to customers worldwide.
3. How long does order processing take?
• Order processing time is 1–3 days after payment confirmation.
• Orders are not processed on weekends or public holidays.
4. How long does delivery take?
• Estimated delivery time is 7–10 days.
• Delivery time depends on destination country, customs clearance, and local carriers.
5. How much is the shipping fee?
• Shipping fee: Free shipping.
• For remote areas, additional shipping fees may apply based on location.
• Any extra fees will be communicated when applicable.
6. Will I receive a tracking number?
• Yes. A tracking number will be provided once your order has been shipped.
• You can use the tracking number to monitor delivery status.
7. Do I need to pay customs duties or taxes?
• International orders may be subject to customs duties, import taxes, or other fees required by the destination country.
• Customers are responsible for all applicable customs charges.
8. Can customs delay my shipment?
• Yes. Customs clearance procedures may cause delays.
• Such delays are beyond our control and are not considered shipping delays.
9. What is your return & exchange policy?
• We offer a 7-day return & exchange policy starting from the delivery date.
• Requests must be submitted within 7 days of delivery.
10. What items are eligible for return or exchange?
• Eligible items must be unused, unopened, and in original packaging.
• Items damaged due to misuse or normal wear are not eligible for return or exchange.
11. How do I request a return or exchange?
• Please contact customer support before returning any items.
• Unauthorized returns may not be accepted.
12. How long does a refund take?
• Refund processing time is 1–7 business days after the returned item is received and inspected.
13. How will my refund be issued?
• All refunds are issued to the original payment method.
• Actual posting time depends on the issuing bank’s policy.
14. Are shipping fees refundable?
• Shipping fees (if applicable) are non-refundable unless the issue is caused by us, such as incorrect or defective items.
15. How can I contact customer support?
You may contact our customer support team using the details below:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)
FAQ Summary
• Order processing time: 1–3 days
• Estimated delivery time: 7–10 days
• Return & exchange period: 7 days
• Refund processing time: 1–7 business days
• Shipping fee: Free shipping
Policy Updates
• We reserve the right to update or modify these policies and FAQs at any time.
• Changes take effect immediately upon publication on this page.
• Customers are encouraged to review this page regularly for the latest information.