We carefully select each tea from renowned tea gardens with rich histories and traditions. We work directly with tea farmers to ensure that every leaf is fresh, authentic, and meets our high-quality standards. Our teas are sourced from premium tea-growing regions in China, ensuring that every cup delivers the finest flavor.

Tea should be stored in a cool, dry place away from direct sunlight and moisture. We recommend using airtight containers to preserve the flavor and aroma of the tea. Avoid storing it near strong-smelling items to prevent the tea from absorbing unwanted odors.

Yes, each tea has its own shelf life, which is indicated on the packaging. For the best flavor experience, we recommend consuming the tea within 6 months of purchase. When stored properly, some teas can retain their flavor for a longer period.

Different types of tea require different water temperatures and steeping times. You can view the detailed information in this blog article:***

Our teas are completely natural, with no added chemicals, preservatives, or artificial flavors. We are committed to providing pure, high-quality teas that are both delicious and healthy.

Yes, we offer international shipping to various countries, including North America, Europe, and Asia. Shipping fees and delivery times will vary depending on the destination. Please check the shipping details at checkout for more information.Specific shipping fees can be found in our shipping policy：****

Once your order is shipped, you will receive an email with tracking information. You can use the link in the email or visit our order tracking page to monitor the status of your package.

The delivery time depends on your location. Orders within North America usually take 5-7 business days to arrive. International orders may take 10-14 business days depending on customs and shipping carriers. You will receive a tracking number once your order has shipped.

If your order is delayed, please contact us with your order number, and we will assist you in tracking it. Sometimes, delays can occur due to high shipping volumes or customs processing. We appreciate your patience and will work to resolve any issues as quickly as possible.

Once your order is placed, we begin processing it right away. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, changes or cancellations are no longer possible.

If you're not satisfied with your purchase, we offer a 30-day return or exchange policy. To initiate a return or exchange, please contact our customer service team. Items must be unused, unopened, and in their original packaging. Shipping fees for returns are the responsibility of the customer unless the product is defective.

Unless the product is damaged or defective, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the returned item reaches us.

If your order arrives damaged, please contact us within 7 days of receiving it. Provide photos of the damaged items and packaging, and we will work with you to arrange for a replacement or refund.

We offer free standard shipping on orders over a certain amount within North America. Please check the details on our website for the current threshold for free shipping.

Yes, you can enter a different shipping address during checkout. Please ensure the address is correct to avoid any shipping delays or issues.

Yes, we offer expedited shipping options at checkout. The cost and delivery time will vary based on your location.

If you have any questions or issues with your order, you can reach our customer service team through email at service@chinaecotea.com or by phone at [insert phone number]. We’re here to help and will respond to your inquiry as quickly as possible.