Contact Us
Last Updated: 2025/12/03
Contact Us
If you have any questions regarding orders, order processing, shipping, customs, returns, exchanges, or refunds, please contact our customer support team.
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)
Business Scope
We specialize in tea-related products, including but not limited to:
• Tea leaves (various types of traditional and specialty teas)
• Health & herbal teas
• Teaware and tea sets
• Tea accessories and tea ornaments
• All products undergo inspection before shipment.
Order, Shipping & Return Summary
• Order processing time: 1–3 days
• Estimated delivery time: 7–10 days
• Return & exchange period: 7 days
• Refund processing time: 1–7 business days
Order Processing
• All orders are processed after successful payment confirmation.
• Processing time: 1–3 days.
• Orders are not processed on weekends or public holidays.
• During peak periods, processing time may be extended.
• A tracking number will be provided once the order is shipped.
Shipping & Delivery
• All goods are shipped from China to customers worldwide.
• Delivery time: 7–10 days.
• Shipping fee: Free shipping.
• For remote areas, additional shipping fees may apply based on location.
• Delivery times may vary due to customs clearance, local carriers, or unforeseen circumstances.
Customs, Duties & Taxes
• International shipments may be subject to customs duties and import taxes.
• Customers are responsible for all applicable customs duties and taxes.
• Delays caused by customs clearance are beyond our control.
• Please consult your local customs authority for detailed information.
Returns & Exchanges
• We offer a 7-day return & exchange policy.
• Requests must be submitted within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Products damaged due to misuse are not eligible for return or exchange.
• Please contact customer support before returning any items.
Refund Policy
• Once returned items are received and inspected, we will process the refund.
• Refund processing time: 1–7 business days.
• Refunds are issued to the original payment method.
• Actual posting time depends on the issuing bank’s policy.
• Shipping fees (if applicable) are non-refundable unless the issue is caused by us.