Payment Policy
Last Updated: 2025/12/03
Introduction
• This Payment Policy explains how payments are processed for orders placed on our website.
• It applies to all tea-related products, including tea leaves, health & herbal teas, teaware, tea sets, tea accessories, and tea ornaments shipped from China to customers worldwide.
Accepted Payment Methods
• We accept secure online payment methods supported by our platform.
• Available payment methods may vary by country or region.
• All payments must be completed in full before order processing begins.
Payment Security
• We take payment security seriously.
• All transactions are processed through secure, encrypted payment gateways.
• We do not store full credit card or payment account details.
• Sensitive payment information is handled only by authorized payment processors.
• This helps protect your personal data and financial information.
Order Confirmation & Processing
Once a payment is successfully completed:
• An order confirmation will be generated.
• Order processing begins immediately.
Order & Service Timeline Summary:
• Order processing time: 1–3 days
• Estimated delivery time: 7–10 days
• Return & exchange period: 7 days
• Refund processing time: 1–7 business days
• Shipping fee: Free shipping
• Orders with incomplete or failed payments will not be processed.
Pricing & Currency
• All product prices are displayed at checkout.
• Prices may be shown in different currencies depending on location.
• Final charged amounts are subject to exchange rates and bank policies.
• We are not responsible for additional fees charged by your issuing bank or payment provider.
Shipping Fees & Additional Charges
• Shipping fee: Free shipping.
• For remote areas, additional shipping fees may apply based on destination.
• Any extra charges will be clearly communicated before payment completion.
Customs Duties & Taxes
• International orders may be subject to customs duties, import taxes, or other charges imposed by local authorities.
• Customers are responsible for all applicable customs fees.
• These charges are not included in the payment amount unless stated otherwise.
• Delays related to customs clearance are beyond our control.
Refunds & Chargebacks
• Approved refunds are processed after returned items are received and inspected.
• Refund processing time: 1–7 business days.
• Refunds are issued to the original payment method.
• Actual posting time depends on the issuing bank’s policy.
• Unauthorized chargebacks may result in order suspension or account review.
Failed or Disputed Payments
If a payment fails or is disputed:
• The order will be placed on hold.
• Shipping will not proceed until the issue is resolved.
• We may contact you for verification or alternative payment arrangements.
Contact Information
For questions related to payments, orders, or refunds, please contact customer support:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)