Return and Exchange policy
Last Updated: 2025/12/03
Policy Overview
• This Return & Exchange Policy applies to all orders placed on our website for tea-related products, including tea leaves, health & herbal teas, teaware, tea sets, tea accessories, and tea ornaments.
• All products are shipped from China to customers worldwide.
Eligibility for Returns & Exchanges
• We offer a 7-day return & exchange policy starting from the date of delivery.
To be eligible for a return or exchange:
• Requests must be submitted within 7 days.
• Items must be unused, unopened, and in original packaging.
• Products must be in resalable condition.
• Items damaged due to misuse, improper storage, or normal wear are not eligible.
Return & Exchange Timeline Summary
• Order processing time: 1–3 days
• Estimated delivery time: 7–10 days
• Return & exchange period: 7 days
• Refund processing time: 1–7 business days
• Shipping fee: Free shipping
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange:
• Opened or used tea leaves and health teas
• Products with damaged or missing original packaging
• Items marked as final sale
How to Request a Return or Exchange
To initiate a return or exchange:
• Contact customer support within 7 days of delivery.
• Provide your order number and reason for the request.
• Wait for return authorization and instructions.
• Unauthorized returns may not be accepted.
Return Shipping Costs
• Original orders include free shipping.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• For remote areas, additional shipping costs may apply.
Inspection & Approval
• All returned items will be inspected upon receipt.
• Approved returns proceed to refund.
• Approved exchanges are shipped after inspection.
• Items that fail inspection may be rejected and returned to the customer.
Refund Policy
Once the returned item is approved:
• Refund processing time: 1–7 business days.
• Refunds are issued to the original payment method.
• Actual posting time depends on the issuing bank’s policy.
• Shipping fees (if applicable) are non-refundable unless the return is due to our fault.
Exchanges
For approved exchanges:
• Replacement items are shipped after inspection approval.
• Delivery time follows the standard 7–10 days.
• Price differences may require additional payment or partial refund.
Damaged or Incorrect Items
• If you receive a damaged or incorrect product, please contact customer support within 7 days of delivery and provide clear photos.
• We will arrange a replacement, exchange, or refund based on the situation.
Contact Information
For all return, exchange, or refund inquiries, please contact us:
• Phone: 15188682278
• Email: chinaecotea@163.com
Customer Service Hours:
• Monday – Friday
• 9:00–18:00 (UTC+8)